We have put together a list of questions below regarding your booking during the COVID-19 pandemic, if we haven’t answered your question then please get in touch as we would be more than happy to help!
Are you open at the moment?
Yes, we are open and operating as usual. Our open hours are Monday – Friday 9am – 6pm and Saturday’s 10am – 12pm.
Can I still travel to you for my booking?
We are classed as an essential business and as such, you are permitted to travel to us under the “maintenance and repair” exception.
Do I need proof of my booking before I travel?
Any customer travelling to us will receive an email from us with a Confirmation to Travel letter issued with their name, vehicle details and booking details along with a direct number for anyone who needs to confirm the details of your travel. Since the start of the 2020 lockdown, we have not had any instance where any of our customers have had to produce this letter.
What Covid-19 safety measures do you have in place?
We have a small Reception counter and only 1 person is allowed at a time, meaning you will not be sharing our Reception with other customers.
We have a plastic screen which separates you from our team.
We disinfect all of our courtesy cars before they are handed over to you.
The inside of your vehicle will be protected with steering wheel covers, gear knob covers and seat covers. It will also be disinfected before being returned to you.
We have carried out a full Covid-19 Risk Assessment and are operating as a COVID secure business.
What happens if I want to change my booking?
If you would like to still move your booking, as of December 2020, we can make reschedule appointments into June 2021 and we would be happy to assist you in this.